Hospitality

» Find out areas needing improvement
» Increase staff productivity
» Increase brand loyalty
» Build a database for marketing

The hospitality Industry is one of the first industries to feel the effects of tough economic times. Retaining your clientel is important, now more so than ever before. Research suggests it is seven times more expensive to attract new customers through the door than retaining an existing customer. Texsys can effectively keep you up to date with how customers are feeling about your business, and if a bad experience occurs can allow you to recover that customer in real-time and stop the bad word spreading. A customer with a bad experience is likely to tell between 7 and 10 people within their network of family and friends. So keeping your customers happy is a cost effective way of increasing business and decreasing costs.